Many sellers fear jumping into the world of eBay international shipping. Fear of the unknown. Fear of dealing with foreign buyers. We had the same fears and hesitation, but we do not have any regrets. It’s extremely easy to set up your eBay listings to accept international buyers. We did this about a year ago and have seen positive results.
At this time we do not use the eBay Global Shipping Program. We tried using it once and had problems with it, so we removed it from all our listings and went back to shipping internationally using the method described below. We will share more about the eBay Global Shipping Program in another blog post.
For those sellers who want to take the leap and open up your listings to millions of more buyers, here is a step-by-step, visual guide to setting up your listings:
Step 1: Add International Shipping Option
When you are in your listing (whether revising or creating a new listing), scroll down to where you see “Add shipping details” as seen in the screen shot below. Here you will see the “U.S. shipping” that you normally fill out and below that you should see “International shipping”.
If you do not see the “International shipping” options as seen in the image above, you will want to click on “Add or remove options” (circled in red below).
Then click the check box next to “Show international services and options”. Click “Save” and you should now see the option to add international shipping rates as seen in the screen shot above.
Step 2: Select International Shipping Method
In the drop down box that says “No International Shipping” you will want to select either “Flat: same cost to all buyers” or “Calculated: cost varies by buyer location”. Our advice is to let the eBay shipping calculator do the work! We always select calculated so that we know we will get enough money from to buyer to ship to their location. No need to go figure out international shipping rates when eBay will do the work for you. Note: You can still offer free shipping to U.S. buyers even though you’re only offering calculated shipping to International buyers.
Once you click on “Calculated” in the drop down box, you will see the below screen shot. You will now select which shipping methods you want to offer.
In the first drop down box under the words “Ship to” you will want to select “Worldwide”. When you do this, the section underneath that says “Additional ship to locations – buyers contact for costs” will be removed because by selecting “Worldwide”, you will not limit any locations.
In the second drop down box under the words “Services” you will want to select “USPS First Class Intl / First Class Package Intl Service”. Anything 4lb and under can be shipped 1st Class International and you won’t have to mess with a bunch of customs papers. This is the easiest way to ship internationally.
Next, if you desire to offer an additional shipping option, click on “Offer additional Service”.
Another set of drop down boxes will appear and you will then need to select “Worldwide” in the first drop down and your service in the second drop down. We always offer “USPS Priority Mail International” as the second option in case someone wants to pay to get it faster. You also have the option to charge an additional handling fee if you so choose. We do not usually charge anything extra, but the option is there if you need it for additional expenses of packing material, etc. You should now have a screen that looks like the image below.
Step 3: Shipping Locations
Next you will see a section called “Excluded shipping locations”. We have never excluded any locations because we have not had a problem with any of the countries we have shipped to (and we’ve shipping to a lot of countries). However, if you are worried about sending to any country, you have to option here to select the countries that you DO NOT want to ship to.
If you want to restrict certain countries, you will want to click on “Create/edit exclusion list” under the “Excluded shipping locations” section.
You should then have a box pop up that looks like the image below. You can then either select an entire region by clicking the check boxes, or click on “show all countries” next to a certain region to only select specific countries that you do not want to ship to. Once you have selected your excluded shipping locations, click on “Apply”.
Once you are back in your listing you will see “Package details” under the ‘Excluded shipping locations” section. This is where you will fill out your package dimensions and weight as usual.
One thing to note about the package weight is with USPS First Class International, every ounce counts. When shipping priority in the U.S. we know that an item that weights 2lb 12oz is going to be charged at 3lbs so we would select 2-3lbs in our eBay package weight settings. However, with international, we would mark the package as 2lb 14oz knowing that the price goes up for every ounce.
We do not increase the packaage weight so that we make extra money on ebay shipping. We desire to charge the customer actual cost for shipping. In fact, there has been some times when we have accidentally over charged on shipping and refunded the customer the difference.
Printing the eBay Shipping Label
When you go into eBay or PayPal to print your international shipping label, you will come to the same page as you normally do for U.S. shipments. The only difference will be when you click “Purchase Postage” you will be directed to another page for the customs information. Here you will need to verify that the package weight is correct and enter as short description of the item and the quantity of items. You can then continue and print the label. You will only have one sheet to print with USPS First Class Int’l (USPS Priority Mail Int’l have multiple sheets). Once your label is printed you will need to sign and date the bottom of it and then tape it on your package just like any other label. Here is what your USPS First Class International label will look like:
And that’s it! You’re done! In a few short steps, you have successfully opened up your item to millions of buyers across the world. We hope this step-by-step, visual guide helped you. If it did, please let us know in the comments below. Thank you.